Virgin Australia's Disability Assistant Concession Fare – Everything You Need to Know
Travelling can be an exciting adventure, but for passengers with disabilities who require an assistant, it can also come with additional costs and planning. Virgin Australia's Disability Assistant Concession Fare offers a fantastic opportunity to make air travel more affordable and accessible by providing a 50% discount on the assistant’s base fare for domestic flights. Here's everything you need to know to take advantage of this concession.
What is the Disability Assistant Concession Fare?
The Disability Assistant Concession Fare is a special discount offered by Virgin Australia that provides a 50% reduction on the base fare for an assistant travelling with a person who requires support. This applies to all fare types, including Business Class, making it easier for those with disabilities to travel with the help they need.
Who is Eligible for the Concession?
The concession is available to passengers who meet Virgin Australia's Independent Travel Criteria, which assesses whether an individual needs an assistant to travel safely. Generally, this applies to passengers who:
- Require physical assistance with eating, toileting, or managing medical needs during the flight.
- Need support in an emergency evacuation.
- Cannot communicate their own needs to the crew.
- Need assistance with safety instructions.
If you believe you meet these criteria, you may qualify for the Disability Assistant Concession Fare.
How to Apply for the Discount
Taking advantage of the Disability Assistant Concession Fare is simple. Here's how:
Assess Eligibility: Review the Independent Travel Criteria on the Virgin Australia website to ensure you qualify.
Contact Virgin Australia: The 50% discount on the assistant’s fare is not available online. You need to call Virgin Australia's Guest Contact Centre at 1300 139 303 to book your flights and apply the discount.
Provide Details: Be prepared to discuss your specific travel needs and provide any required documentation to demonstrate eligibility.
Important Things to Know
- The discount applies to the base fare only, meaning carrier charges, fees, and taxes are not included.
- The concession is available across all fare types, including Business, Economy, and Premium Economy.
- Make sure to book well in advance and inform Virgin Australia of any specific assistance you may need during your journey.
Benefits of Booking with Virgin Australia
In addition to the Disability Assistant Concession Fare, Virgin Australia offers a range of services to support passengers with specific needs:
- Pre-boarding assistance: You can board early and get settled comfortably.
- Special seating arrangements: Ensuring that your seating meets your accessibility requirements.
- Support from trained staff: The cabin crew is trained to assist passengers with disabilities and ensure a safe and comfortable journey.
For more detailed information, visit the Virgin Australia Specific Needs Assistance page.
Need More Help?
📞 Virgin Australia Guest Contact Centre:
1300 139 303
🌐 Website:
virginaustralia.com
